Since blogging is considered a good platform to interact with customers, it would be beneficial to add a personal touch to a business blog. Adding human interest to a blog post will appeal to the consumers' emotions. One reason is that it evokes an emotional bond between the brand and the consumer because the consumer feels a connection with the company in regards to the content of the post. For example, the consumer can relate to the brand through a success story or even a failure that turned into a moment of education that helped serve as a building block to the company's current success. Another reason is that it can show a level of "intimacy". It shows that even though a business may be a corporation, they are still human and a personal post may cause the consumer to feel like "family". Thus, ensuring their loyalty of being a long-time customer and not feeling like they are seen or heard by the company and not being able to relate in any way.